Equinox Caller ID software is fully compatible with the UK telephone system and was designed to give you telephone caller display, call logging, call announce and conversation recording on your PC. It has been specifically created for use with Crucible Technologies hardware - Meteor, Meteor+, Pegasus, Pegasus+, Satellite 3, Satellite 6 or any combination of two products.
Overview
Equinox is intended to help individuals or companies such as shops, taxi, security, take away services and many other businesses manage their callers. Call centres can even use Equinox to create and call lists of potential customers.
Equinox can help make you stand out from others by integrating the telephone and the computer to display your calling customers information and announce the call before you answer. You know who is calling and therefore can personalise your greeting, get documents ready etc. before answering.
The Financial Services Authority (FSA) has published new rules requiring firms to record telephone conversations.
From March 2009, firms will have to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets. Equinox can help you with these tasks.
With the correct hardware, the conversation will be automatically recorded to give you a permanent record of any legally binding verbal agreements or other commitments. You can play back the conversation later using the built in recording manager or if you prefer, your own audio player. The recording manager also allows you to scroll back and forth through the recording so that you can re listen to important parts as necessary. All recordings are kept in named folders for easy later retrieval. The recordings are filed with the call Name, Number, Date, Time and Duration.
Supported functions.
Equinox supports the following functions, depending on installed hardware.
Handle up to 12 simultaneous telephone calls.
Display of Callers Company, Contact name, Telephone number, Location, and Duration.
Log all Incoming and outgoing calls. *
Audibly announce received calls. (Sound card required.)
Calculate and display call cost and Service Provider during outgoing call.
Record received calls without subscribing to Caller Display Service. *
Record and playback telephone conversations. (Meteor+/Pegasus+ Sound card required.)
Hands free call processing (Pegasus only).
Selective and global call barring. (Modem or Pegasus required.)
Barring of callers withholding their number. (Modem or Pegasus required.)
Create logs of received and dialled calls and costs.
Create call summary for any period on any line.
Create Call Schedules.
Full function Dialler with 20 number memory keys.
Last 10 to 1000 numbers dialled or received listing.
Use with Equinox Database, Microsoft Access Database or Microsoft Outlook Database.
Search facilities for Index, Area Codes, Database and Calls.
Most logs may be printed, fully or in part.
Description of operation
Detailed description of operation and other useful info can be found in Equinox Help.
Minimum System Requirements
Hardware:
486 or later processor.
32Mb system memory. 64Mb recommended.
SVGA monitor 800 X 600 X 256 colour.
Modem. (Optional)
Sound card. (Optional)
Software:
Microsoft Windows 98, ME, 2000, XP, Vista, Windows 7.
Microsoft Office 97 or later. (Optional)
Caller Display Service *
It is necessary to subscribe to your service providers caller display service (free with BT) to gain the full benefit of Equinox. Equinox cannot present received call details until this service is activated.
Equinox software was first released in 1997 and is designed and supplied by Lincoln Engineering Services.
Telephone calls to Lincoln Engineering Services may be recorded.
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